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FREQUENTLY ASKED QUESTIONS

CABLE TV:

HIGH-SPEED INTERNET

GENERAL FAQS

Q What's my channel lineup?
A

View your channel lineup here.

Q How do I upgrade my existing Cable TV package?
A

Call or stop by the Broadband office to upgrade your current service.

Q Do I need a converter for every TV?
A

You only need a converter if you wish to have digital channels, digital premium channels or pay per view capabilities. For basic cable, you will need a converter if your TV is not cable ready.

Q How do I know if my TV is cable ready?
A

Depending on when your television was manufactured, your equipment may or may not have the channel capacity to be deemed cable ready. Consult the equipment user guide(s) or contact the manufacturer with the make and model to determine if your current equipment is cable ready and has the necessary channel capacity to allow you to view cable without a converter box.

Q Is Pay-Per-View (PPV) available for all customers?
A

PPV is available to customers who have digital cable. If you have basic cable and would like to upgrade to digital in order to view a PPV event, please contact Tulalip Broadband at 360-716-3270.

Q How do I order a Pay-Per-View (PPV) program?
A

While in one of the PPV listing menus, choose or highlight the program you want to view.

  1. Select OK.
  2. To purchase, press enter
  3. Press enter again to confirm purchase.
  4. A reminder is automatically set for the PPV program you ordered.
  5. Tune in to the program within the designated time window.

Q How do I return my equipment?
A

Return equipment to the Broadband office at 2601 88th Street NE, Quil Ceda Village, WA 98271

Q Can I wish someone happy birthday or advertise my business on Channel 10?
A

Yes and it’s a great way to reach the community and potential customers. Please contact us about pricing and options. Either call 360-716-3270 or email us by clicking here.

Q How do I add an email address?
A

Visit www.tulalipbroadband.net:

  1. Click on "My Account" and follow these steps:
  2. Click "Email Management" (NOT change password).
  3. Log into your account using your email@tulalipbroadband.net and your password (default will be on the paperwork in the modem box).
  4. Click on "Manage Email Addresses".
  5. Click on "Add Email Address".
  6. Fill out the local-part (username) with what you want the first portion of your email to be (the part before @).
  7. Type a password, confirm it and then click submit.

Q Will my email be Microsoft Outlook Express compatible?
A

Yes, your email works with Microsoft Outlook Express. The email operates on a pop3 mail server. See instructions on setting up Microsoft Outlook Express.

Q Can I connect multiple users?
A

Yes. To connect multiple computers you must have a broadband router such as a Linksys WRT54G or similar.

Q Are parental controls available?
A

Parental controls are not available; however, commercial applications that do provide parental controls can be purchased separately and installed.

Q How do I upgrade my existing Internet package?
A

To upgrade your existing Internet package, contact Broadband at 360-716-3270.

Q Do you offer residential telephone service?
A

Currently, Broadband only offers commercial telephone service through Tulalip Data Services, but stay tuned as we expand our services to include residential VOIP service!

Q Can I choose my own telephone number?
A

Yes, based on availability to your specific area.

Q Do special numbers like 911 and 411 work?
A

Yes, emergency services work by dialing either 911 or 9+911, and the call will be routed to the local public safety answering point (PSAP). Directory Assistance is reached by dialing 9+411.

Q I don't live on the Tulalip reservation. Can I still get Broadband service?
A

Tulalip Broadband currently only services the area encompassed by the Tulalip Reservation. Please call us at 360-716-3270 to see if your home is in our service area.

Q How do I request service installation?
A

Just call Tulalip Broadband at our customer support and sales line 360-716-3270. A friendly telecom analyst will be more then happy to assist you.

Q What do I need to do if I move?
A

Moving your Broadband services may be one of your easiest moving chores. Simply visit the Broadband office and our staff will take care of you. (No Styrofoam peanuts necessary.)

Q What forms of payment do you accept?
A

We currently accept cash, check and bank card payments.

Q Who do I call regarding billing questions?
A

Please call 360-716-3270.

Q Can I make payments at your office location?
A

Payments can be made by cash, check or bank card at our office, or you can mail your payment to: Tulalip Broadband Attn: Billing 2601 88th Street NE, Quil Ceda Village, WA 98271

Q Where is your office located?
A

Tulalip Broadband is located at 2601 88th Street NE at exit 200 in Tulalip inside the Tulalip Data Services building.

Q What are your office hours?
A

The Broadband office is open from 8:00 am to 4:30 pm, Monday through Friday. We are closed on Holidays, Saturdays and Sundays.

Q What if I need help after business hours?
A

Telecom representatives are available 24/7 through 360-716-3270. If you contact us after business hours, an on-call specialist will assist you.

Q How do I change my password?
A

Visit www.tulalipbroadband.net.

  1. Click on "My Account" and follow these steps:
  2. Click Email Management (NOT change password)
  3. Log into your account using your email@tulalipbroadband.net and your password (default will be on the paperwork in the modem box)
  4. Now click on "Manage Email Addresses" Click on the edit next to your email address Type a password into the new password box, confirm password box and click submit

Tulalip Broadband • 2601 88th Street NE, Quil Ceda Village, WA 98271

Existing customers login here.

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